Status: Up to 1 year

In your role as the Department Manager, Grocery - Term at The North West Company (TNWC); you will oversee daily grocery distribution operations, including the safe and efficient receipt, storage, selection, and shipping of products. You will also manage the grocery selection team to ensure timely order completion aligned with store shipping schedules, while leading a team of supervisors and associates to achieve service, quality, and productivity targets, while maintaining a positive and safe work environment.

Joining TNWC gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.

TNWC is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.

Your Role:

• Oversees accurate and sequential selection of grocery orders to ensure readiness for shipping according to the daily schedule.
• Allocates staff based on workload and ensures adequate coverage across all selection zones.
• Coordinates with Outbound to meet on-time departures and maintain outbound flow.
• Monitors pick slot replenishment and addresses damaged merchandise to support productivity.
• Stages orders by route and ensures safe palletizing for efficient, safe dock usage and optimal loading.
• Ensures selected employees are trained in handling high-value shipments and that the tobacco cage is monitored for security infractions.
• Collaborates with the inventory team to conduct audits three times a day, ensuring the accuracy and integrity of high-value shipments.
• Manages departmental employee labor relations, ensuring staff schedules meet business needs and vacation requests are approved.
• Manages staffing levels according to volume to achieve daily budget numbers and ensures the warehouse is stocked, with pick locations replenished and ready to pick.
• Conducts and approves annual employee reviews, ensuring staff are trained, cross-trained, and adhere to company policies and safety practices.
• Oversees the safe stacking and building of grocery pallets in accordance with pallet configurations.
• Monitors payroll budget versus actual spend, and manages departmental productivity to meet business goals.
• Fosters positive communication with employees and collaborates with HR on recruitment and interviewing.
• Manages time & attendance and addresses disciplinary issues.
• Actively participates as a member of the WLSC Senior Management Team, attending meetings and contributing positively while exploring opportunities for business process improvements.
• Manages controllable expenses to meet business goals.
• Maintains departmental KPIs and promotes a positive team and work environment for the entire WLSC.

 Desired Skills & Abilities:

• Minimum 5 years of supervisory experience with TNWC or similar internal role.
• Grade 12 education required, with post-secondary preferred and CITT/PLog designation.
• Proficient in PC skills, including Excel, Word, and Microsoft Office.
• Certification in the operation of relevant equipment and machinery is an asset.
• Strong problem-solving and communication skills (written and oral), with the ability to motivate staff and delegate effectively to Supervisors and Lead Hands.
• Versed in Retek, Red Prairie, and Manpower plans is an asset.
• Capable of handling fluctuating volumes and multitasking effectively.

Location:  Winnipeg Logistics Service Centre (WLSC) 100 Murray Park Road.

Reports To:  Senior Manager, Distribution.


We create a collaborative and constructive culture by:

• Being Enterprising • Committing to our Customer • Working with Passion • Leading and Developing Others • Demonstrating Respect and Inclusivity • Building Trust

The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.

This is an active job opening for a position that is currently available and we are actively seeking to fill.

For Internal Applicants Only:

Salary Grade: C0R008

NOTE: Prior to applying, an internal employee MUST obtain a written endorsement email from their current Manager or Manager – once – removed and provide this to the recruitment team before they can be considered for opportunities. This position adheres to the Corporate Job Posting Guidelines.