In your role as an HR Solutions Analyst at The North West Company (TNWC), you will be responsible for ensuring the quality, functionality, and continuous improvement of People Team tools and systems, including our HRIS and time and attendance solutions. You will play a critical role in conducting quality assurance testing, developing system enhancements, analyzing data, and providing user support to drive efficiency and productivity across the business.

This role blends technical expertise with analytical thinking and collaboration, making it ideal for someone who is detail-oriented, solutions-driven, and passionate about optimizing HR processes through data and technology.

Joining TNWC gives you the opportunity for development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.

TNWC is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.

Your Role

• Lead quality assurance testing and manage support, maintenance, and upgrades for HRIS and time & attendance systems.
• Document requirements, test plans, and system changes; communicate features, outages, and updates to stakeholders.
• Assess break/fix issues and enhancements; develop and implement solutions and related documentation.
• Provide 3rd-level technical support for HRIS and related systems, resolving issues related to software, access, and user experience.
• Analyze and interpret HR data to deliver actionable insights; create visualizations and executive reports to support strategic decisions.
• Develop user tools and conduct training sessions to enhance system usability.
• Collaborate with cross-functional teams including Information Services, Payroll, and HR Connect to ensure system continuity and process improvement.

Desired Skills & Experience

• 2+ years of experience in QA, business analysis, or HRIS support.
• Strong analytical and problem-solving skills with experience in process mapping and change control.
• Proficient in Microsoft Excel and data reporting tools; experience in presenting data insights visually and in writing.
• Basic project management experience and an understanding of stakeholder coordination.
• Ability to troubleshoot complex multi-disciplinary systems and support users at all levels.

Location: Gibraltar House, 77 Main Street, Winnipeg, MB

Reports To: Manager, HR Solutions and Compensation

We create a collaborative and constructive culture by:

• Being Enterprising • Committing to our Customer • Working with Passion • Leading and Developing Others • Demonstrating Respect and Inclusivity • Building Trust

The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to: all religions and ethnicities, LGBTQ2S+, BIPOC, and persons with disabilities.

A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

This is an active job opening for a position that is currently available and we are actively seeking to fill.

This position adheres to the Corporate Application Process Guidelines.