The North West Company (NWC) is looking for a Senior Server Analyst with knowledge of service and application delivery, as well as successful Service Level Agreement (SLA) accomplishments. Your role is to provide operational support from our company’s server and storage infrastructure. You will develop, maintain, support, and optimize existing services while ensuring our maintenance activities follow industry standards and best practices.

Joining NWC gives you the opportunity for development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture. 

NWC is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.

Your Role:

•Ensure the day-to-day operations of the Server and Storage environments are meeting/exceeding reliability, availability, and service requirements as per SLA.
•Develop, implement, and execute a daily report for Servers and Storage to ensure all critical systems are pro- actively reviewed each day.
•Ensure all systems are effectively monitored and alerting at all times.
•Practice Information Technology asset management, including maintenance of component inventory and related documentation.
•Ensure problems, incidents, and tickets are appropriately actioned within department SLA’s.
•Review existing technology and processes, and recommend changes when required by clients.
•Install, configure, maintain, and troubleshoot problems with mission critical server infrastructure including servers, storage, virtualization, enterprise backup, and Storage Area Networks (SAN).
•Provide rotating 24/7 on-call support of mission critical UNIX/Linux and Windows server based infrastructure, and assist in the identification and resolution of any problems or maintenance related issues.
•Perform feasibility studies, and assist in cost benefit analysis and planning for projects.
 
Desired Skills & Experience:

•University degree or college diploma in the field of Computer Science/and or 5 years’ equivalent work experience; certifications are beneficial.
•Minimum 5 years of experience delivering Server and Storage design and operational excellence;
•Experience with VMware and Red Hat is required.
•Experience with Azure cloud technology and best practice is required.
•Hands-on experience in troubleshooting hardware.
•Knowledge of current protocols and standards.
•Application support experience. Retail knowledge is an asset.
•Experience in interpreting the applicability of local and federal laws/regulations to company operations.
•Demonstrated leadership and personnel/project management skills.
•Able to perform general mathematical calculations for needs assessments and budgets.
•Strong interpersonal, written, and oral communication skills, coupled with a strong attention to detail.
•Experience working in a team-oriented, collaborative environment.
•Ability to make sound and logical judgments, and prioritize and execute tasks within tight timelines.

Location:     Gibraltar House, 77 Main Street, Winnipeg, MB
Reports to:  Manager, Servers & Storage

We create a collaborative and constructive culture by:

Being Enterprising • Committing to our Customer • Working with Passion • Leading and Developing Others • Demonstrating Respect and Inclusivity • Building Trust
The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.

This is an active job opening for a position that is currently available and we are actively seeking to fill.

For Internal Applicants Only:

Salary Grade: C0R009

Note:  All employees must have a minimum of one year of service in their current position prior to applying for other positions unless authorized by their current manager. Prior to applying, an internal employee also MUST obtain a written endorsement email from their current Manager or Manager – once – removed and provide this to the recruitment team before they can be considered for opportunities. This opportunity adheres to the Corporate job posting guidelines.

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